AMGA Launches New Delivery Methods for Patient Satisfaction Benchmarking Program

July 6th, 2010

Newswise — The American Medical Group Association (AMGA) today announced the addition of two new distribution methods to their Patient Satisfaction Benchmarking Survey: Interactive Voice Response (IVR) phone and web-enabled survey distribution methods. In a collaborative venture with Social Science Research Solutions of Media, Pennsylvania, the association adds these new methods to the traditional paper survey that is distributed by reception staff and completed by the patient on-site. The new program will allow patients to respond to the survey off-site and at their leisure.

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